Frequently Asked Questions 🙏

About Our Products

What is the Pure Vibe Sacred 3D Lamp made of?

Premium crystal acrylic with precision 3D laser engraving and a solid wooden base. Not cheap plastic — real quality you can feel the moment you hold it.

Is it safe to keep on all night?

Yes. Energy-efficient LED generates minimal heat. Completely safe for all-night use in bedrooms and mandirs.

Is the wooden base included?

Yes. Every Pure Vibe lamp comes with a premium solid wooden base — this is what makes it look and feel like a ₹1500+ product.

Orders & Delivery

Do you offer Cash on Delivery?

Yes. COD is available across all major Indian pin codes. No advance payment needed.

How long does delivery take?

5–7 business days across India after your order is dispatched.

Is shipping free?

Yes. FREE shipping on every order, no minimum order value, no hidden charges.

How do I track my order?

You will receive a tracking number via SMS and email once your order is dispatched.

Will someone call to confirm my order?

Yes. Our team may call to confirm COD orders before dispatch to ensure smooth delivery.

Returns & Refunds

What if my lamp arrives damaged?

We replace it immediately — no questions asked. Just email getpurevibe@gmail.com with your order number and a photo within 3 days of delivery.

Can I return a product I don't like?

Yes — we accept returns within 3 days for unused products in original condition.

How long does a refund take?

5–7 business days after we receive the returned product. COD refunds go via bank transfer.

Special Offers

What is the Surprise Sacred Gift?

Buy any 2 Pure Vibe lamps and we include a beautiful surprise sacred gift in your package — always meaningful, always devotional. 🙏

How do I get the prepaid discount?

Choose online payment at checkout — a discount is automatically applied as a thank you for prepaid orders.

Still Have Questions?

Email us at getpurevibe@gmail.com — we respond within 24 hours, Monday to Saturday.